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SubroAgent

SubroAgent

B2B subrogation specialist for insurance recovery. Handles inter-company claim recovery, liability decisions, and demand management.

Configuration

Property Value
Name SubroAgent
Industry Insurance
Entry Point No
Handoff Trigger handoff_subro_agent
Voice en-US-OnyxTurboMultilingualNeural

Source: apps/artagent/backend/registries/agentstore/subro_agent/agent.yaml

Capabilities

  • Claim summary retrieval
  • Subrogation demand status tracking
  • Coverage and liability decisions
  • Policy limits and payments
  • Multi-claim management
  • Rush criteria evaluation

Tools

Claim Information

Tool Purpose
get_claim_summary Overview of claim details
get_subro_demand_status Subrogation demand tracking
get_coverage_status Coverage verification
get_liability_decision Liability determination
get_pd_policy_limits Property damage limits
get_pd_payments Payment history

Operations

Tool Purpose
resolve_feature_owner Identify responsible adjuster
get_subro_contact_info Contact information lookup
switch_claim Change active claim
evaluate_rush_criteria Emergency processing check
create_isrush_diary Flag for rush processing
append_claim_note Add notes to claim file
close_and_document_call Finalize call documentation

Escalation

Tool Purpose
escalate_human Transfer to human specialist

Handoff Graph

flowchart LR SA[SubroAgent] AA[AuthAgent] --> SA CS[ClaimsSpecialist] --> SA SA --> H[Human Specialist]

Voice Configuration

voice:
  name: en-US-OnyxTurboMultilingualNeural
  type: azure-standard
  rate: "0%"

Prompt Template

Located at: apps/artagent/backend/registries/agentstore/subro_agent/prompt.jinja

Context Variables

Variable Description
caller_name B2B representative name
caller_company Calling insurance company
claim_number Claim in discussion
demand_amount Recovery demand amount
liability_split Agreed liability percentage

Usage Scenarios

Demand Status Flow (B2B)

  1. Other carrier calls for demand status
  2. Agent retrieves claim and demand details
  3. Provides status, payments, remaining balance
  4. Documents call

Liability Decision Flow

  1. Caller requests liability decision
  2. Agent retrieves decision and rationale
  3. Explains policy limits
  4. Handles disputes or confirms agreement

Rush Processing Flow

  1. Caller requests expedited processing
  2. Agent evaluates rush criteria
  3. If qualified, creates rush diary entry
  4. If not, explains standard timeline

B2B Context

This agent primarily handles Business-to-Business interactions with other insurance carriers for subrogation recovery. Key differences from consumer-facing agents:

  • Professional terminology expected
  • Claim numbers from both parties
  • Demand letter references
  • Arbitration process knowledge