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FraudAgent

FraudAgent

Post-authentication fraud detection and investigation specialist. Handles suspicious activity reports, card blocking, and dispute creation.

Configuration

Property Value
Name FraudAgent
Industry Banking
Entry Point No
Handoff Trigger handoff_fraud_agent
Voice en-US-OnyxTurboMultilingualNeural

Source: apps/artagent/backend/registries/agentstore/fraud_agent/agent.yaml

Capabilities

  • Analyze recent transactions for fraud patterns
  • Emergency card blocking
  • Create fraud cases and disputes
  • Ship replacement cards
  • Fraud education and prevention tips

Tools

Investigation

Tool Purpose
analyze_recent_transactions Scan transactions for suspicious patterns
check_suspicious_activity Check for known fraud indicators

Response Actions

Tool Purpose
block_card_emergency Immediately block compromised card
create_fraud_case Open fraud investigation case
create_transaction_dispute Dispute specific transactions
ship_replacement_card Order replacement card
send_fraud_case_email Email case details to customer

Education

Tool Purpose
provide_fraud_education Share fraud prevention tips
search_knowledge_base Look up fraud-related information

Handoffs

Tool Destination Agent
handoff_to_auth AuthAgent
handoff_concierge BankingConcierge

Escalation

Tool Purpose
escalate_human Transfer to human fraud specialist
escalate_emergency Critical emergency escalation
transfer_call_to_call_center Direct call center transfer

Handoff Graph

flowchart LR FA[FraudAgent] BC[BankingConcierge] --> FA AA[AuthAgent] --> FA CS[ClaimsSpecialist] --> FA FA --> AA FA --> BC FA --> H[Human Agent]

Voice Configuration

voice:
  name: en-US-OnyxTurboMultilingualNeural
  type: azure-standard
  rate: "1%"

Prompt Template

Located at: apps/artagent/backend/registries/agentstore/fraud_agent/prompt.jinja

Context Variables

Variable Description
caller_name Authenticated caller name
accounts User's accounts
suspicious_transactions Flagged transactions
fraud_case_id Open case ID if exists
handoff_context Context from routing agent

Usage Scenarios

Fraud Report Flow

  1. Customer reports suspicious transaction
  2. FraudAgent analyzes recent activity
  3. If fraud confirmed: block card, create case, ship replacement
  4. Provide fraud education

Cross-Domain Flow

Insurance ClaimsSpecialist may hand off to FraudAgent when detecting potential insurance fraud patterns.