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CardRecommendation

CardRecommendation Agent

Credit card product specialist. Recommends cards based on customer needs, handles applications, and manages e-signature flows.

Configuration

Property Value
Name CardRecommendation
Industry Banking
Entry Point No
Handoff Trigger handoff_card_recommendation
Voice en-US-OnyxTurboMultilingualNeural

Source: apps/artagent/backend/registries/agentstore/card_recommendation/agent.yaml

Capabilities

  • Search and recommend credit cards
  • Evaluate card eligibility
  • Process card applications
  • Handle e-signature flows
  • Card product FAQs

Tools

Product Discovery

Tool Purpose
search_card_products Search available cards by criteria
get_card_details Detailed card information
search_credit_card_faqs Card-related FAQs
evaluate_card_eligibility Check customer eligibility

Application

Tool Purpose
send_card_agreement Email card agreement
verify_esignature Verify signed agreement
finalize_card_application Complete application

Handoffs

Tool Destination Agent
handoff_investment_advisor InvestmentAdvisor
handoff_concierge BankingConcierge

Escalation

Tool Purpose
escalate_human Transfer to human specialist
escalate_emergency Emergency escalation

Handoff Graph

flowchart LR CR[CardRecommendation] BC[BankingConcierge] --> CR IA[InvestmentAdvisor] --> CR GK[GeneralKBAgent] --> CR CR --> BC CR --> IA CR --> H[Human Agent]

Voice Configuration

voice:
  name: en-US-OnyxTurboMultilingualNeural
  type: azure-standard
  rate: "0%"

Prompt Template

Located at: apps/artagent/backend/registries/agentstore/card_recommendation/prompt.jinja

Context Variables

Variable Description
caller_name Authenticated caller name
current_cards Customer's existing cards
spending_profile Spending category preferences
credit_score_range Estimated credit range
application_in_progress Active application details

Usage Scenarios

Product Discovery Flow

  1. Customer asks about credit cards
  2. Agent asks about spending habits, preferences
  3. Searches products matching criteria
  4. Presents top recommendations with benefits

Application Flow

  1. Customer chooses a card
  2. Agent checks eligibility
  3. Sends agreement via email
  4. Customer signs digitally
  5. Agent finalizes application

Cross-Sell Flow

After card discussion, may hand off to InvestmentAdvisor if customer mentions retirement, or return to BankingConcierge for other needs.

Compliance Notes

  • Must disclose APR and fees
  • Cannot guarantee approval
  • Application requires identity verification