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Catalog

Agent Reference Catalog

This section provides focused documentation for each agent in the ART Voice Agent Accelerator. Each agent has a dedicated page with configuration, tools, handoff routes, and usage context.

Banking Domain

Agent Purpose Entry Point
BankingConcierge Primary banking assistant, routes to specialists ✅ Yes
FraudAgent Fraud detection and investigation No
InvestmentAdvisor 401(k), IRA, rollover guidance No
CardRecommendation Credit card recommendations No

Insurance Domain

Agent Purpose Entry Point
PolicyAdvisor Policy information and guidance ✅ Yes
ClaimsSpecialist Claims processing and status No
FNOLAgent First Notice of Loss intake No
SubroAgent B2B subrogation specialist No

Cross-Domain

Agent Purpose Entry Point
AuthAgent Authentication and MFA No
Concierge Generic entry point ✅ Yes
ComplianceDesk AML/FATCA verification No
GeneralKBAgent Knowledge base queries No

Handoff Patterns

Agents hand off conversations using two greeting patterns:

A silent handoff where the new agent continues the conversation naturally without announcing itself. Best for seamless same-team specialist routing.

sequenceDiagram participant User participant Concierge participant CardSpec as CardRecommendation User->>Concierge: I want a new credit card Concierge->>CardSpec: handoff_card_recommendation Note over Concierge: Silent transfer CardSpec->>User: I'd be happy to help you find the perfect card. What do you typically spend the most on? Note over CardSpec: No greeting/introduction

Use when: Same-team specialists, natural conversation continuity, internal routing

An announced handoff where the new agent greets the user and introduces itself. This makes the transition explicit and sets expectations.

Terminology

"Announced" and "non-discrete" are synonymous. The new agent plays a greeting.

sequenceDiagram participant User participant Concierge participant Fraud as FraudAgent User->>Concierge: I think someone stole my card Concierge->>Fraud: handoff_fraud_agent Note over Concierge: Transfer with greeting Fraud->>User: I'm the Fraud Specialist. I understand you're concerned about potential unauthorized activity. Let me help you secure your account immediately. Note over Fraud: Agent introduces itself

Use when: Different domain expert, escalation, user should know who they're speaking with

Configuration Example

# Discrete handoff: silent, no greeting
handoff:
  trigger: handoff_card_recommendation
  discrete: true  # No greeting from target agent

# Announced handoff: target agent greets/introduces itself
handoff:
  trigger: handoff_fraud_agent
  discrete: false  # Target agent will greet (default)

# Optional: Return to caller after task completion
handoff:
  trigger: handoff_auth
  return_to_caller: true  # Returns after authentication

Discrete vs Return

  • discrete controls greeting behavior (silent vs announced)
  • return_to_caller controls flow (one-way vs round-trip)

These are independent — you can have an announced handoff that returns, or a discrete handoff that doesn't.

See Handoff Strategies for full configuration details.

Agent Configuration Overview

All agents are configured via YAML in apps/artagent/backend/registries/agentstore/.

Key Configuration Sections

Section Purpose
handoff Trigger tool name, entry point flag
voice Azure TTS voice settings
voicelive_model / cascade_model LLM configuration per mode
session VoiceLive VAD and transcription
speech Cascade mode STT/TTS settings
tools Available tool names
prompts.path Path to Jinja prompt template

See Agent Configuration Schema for full schema documentation.